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Lumen Group
Privacy Policy

About This Policy


The Lumen Group are committed to protecting your Personal Information and to dealing fairly and transparently with all Personal Information collected and held. Ensuring the protection of individuals’ privacy when processing and storing their Personal Information is inherent in all our business processes. Data protection and Information security are part of Lumens global company policy.

Purpose & Scope


Lumen respects the privacy of the visitors to its Website, the home page of which is located at (“Website”). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any Personal Information and Anonymous Information you submit to us through our Website. Unless otherwise defined herein, capitalized terms shall have the meanings assigned to such terms set forth in the Lumen Terms and Conditions that you can find at ”Legal”, on the Website, and which incorporate this Privacy Policy by reference.

“Personal Information” is information about you that is personally identifiable to you, like your name, address, email address, or phone number, as well as other non-public information that is associated with the foregoing. “Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons. We collect and use Personal Information and Anonymous Information as described in this Privacy Policy.

User Consent

By submitting Personal Information through commercial dealings with Lumen, or through our Website, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy.

Your Personal Information may be processed by Lumen in the country where it was collected as well as transferred to and processed in other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.


We collect Personal Information that you submit to us voluntarily through commercial dealings with your company, and through our Website.

  • When you register on the Website, we will collect your full name and username, a password, and an email address.

  • When you create your profile on the Website after registering, we will collect on an optional basis other Personal Information, such as hobbies, interests, additional contact information, etc.

  • When you order products or services on the Website, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.

  • When you subscribe to a Lumen newsletter, including, we will collect your email address.

  • When you contact us to submit comments, questions or feedback using the forms on the Website, we will collect your name, email address and your comment, question and/or feedback.

  • When you participate in one of our surveys, we may collect additional profile information.

  • When you use the “Save Contacts” function to save e-mail addresses to which you have sent announcements, we will collect and store such e-mail addresses.

  • When you contact us using the request forms on the Website, we will collect your name, email address and your comment or question that you enter into the form.

  • When you post messages on the message boards of the Website, the information contained in your posting will be stored on our servers and other users will be able to see it.

  • When you contact us by sending us an email, we will collect your email address and any information contained in the email you send us and any information attached to the email.

Use of Information

In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may also use your Personal Information to provide you with the Lumen newsletters, surveys, or promotional emails regarding changes and upgrades to our products and services and for other marketing purposes of Lumen or our partners, should you request to receive such communications from us.


We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. Lumen reserves the right to use and disclose Anonymous Information to third parties in its discretion.

Disclosure of Personal Information

Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties and we will not disclose financial information unless you ask us to do so.

We may share your Personal Information with third parties to provide you with the products and services that we offer you through the Website. These third parties are required not to use your Personal Information other than to provide the products and services requested by Lumen and are bound by confidentiality agreements with regard to their use of such information. You expressly consent to the sharing of your Personal Information with our contractors and third party service providers for the sole purpose of providing products and services to you.



Lumen is committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure.

Lumen has implemented industry-standard electronic means of protecting your Personal Information. We store Personal Information behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers, and we have implemented technology to detect intrusions. We also require you to enter a password to access your account information. In addition, Lumen protects your Personal Information from unauthorized physical access by storing your Personal Information in a controlled facility. Except as provided elsewhere in this Privacy Policy, Lumen limits access to Personal Information in electronic databases to those persons (including employees and contractors) in Lumen organization who have a business need for such access. Lastly, we conduct regular internal audits and vulnerability scans to ensure compliance with these security measures and generate security incident logs that track Information useful in screening for attempted abuse of or unauthorized access to your Personal Information.

Even though Lumen has taken significant steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that Lumen cannot fully eliminate security risks associated with Personal Information.

Contact Us


Should you have any questions or concerns regarding this Privacy Policy, please contact us at:

Lumen Pty Ltd
Attention: Privacy Officer
10-12 Becon Crt
Hallam, Vic, 3803

Privacy Policy Updates


This Privacy Statement is a living document. As part of the Lumen Legal Terms and Conditions, this Privacy Policy is subject to occasional amendment, in accordance with the terms of the Legal Terms and Conditions


This Policy was last updated in July 2013

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